BOB GEORGIOU
2 Fulbert Crescent, Toronto ON M1S 1C3
(647) 588-2086 hbobgeorgiou@gmail.com
_______________________________________________________
PROFILE
- Over 5 years’ experience in Social Media marketing, blogging, and marketing, and customer service
- Proficient in Internet (WordPress) and Social Media platforms (Facebook, Instagram, Twitter, Hootsuite) while operating a successful Toronto history blog
- Excellent organizational, research, and written communication skills
- Highly organized with the ability to project manage, prioritize, and problem solve
- Honours Bachelor of Arts, History & Political Science
- Superior knowledge of arts, culture, and heritage field
EXPERIENCE
Payment Service Officer 2016 – Present
Employment and Social Development Canada
- Providing program-specific information on Employment Insurance services and benefits to clients, and explaining procedures and processes required to receive those services and benefits
- Achieved consistent service excellence targets to attain titles of Integrated Channel Payment Service Officer, Job Master, and Tier 2XP agent
- Aided 2019 hiring process by screening applications, scheduling interviews, and intaking documents
- Utilizing effective communication and interviewing skills to present information to diverse client groups clearly and concisely
- Adapting and innovating in a constantly changing environment to consistently provide efficient services to citizens
- Established rapport with clients and built trusting relationships, leading to greater client satisfaction
Corresponding Secretary, 2018 – Present
York Pioneer & Historical Society
- Serving as a Board of Director to aid in preserving, operating, and exhibiting Scadding Cabin and publishing the York Pioneer Journal
- Promoting York Pioneer mandate and marketing activities through social media platforms (Facebook, Instagram, Twitter, Buffer), expanding and capturing new audiences
- Educating general public and new and old membership at York Pioneer events, including Doors Open Toronto and the Canadian National Exhibition
Program Assistant Intern & Volunteer 2013 – 2016
Heritage Toronto
- Researched and developed a newly offered walking tour of the Gerrard India Bazaar neighbourhood to positive reviews
- Collaborated effectively with staff, volunteers, and project stakeholders, resulting in mutually beneficial relationships
- Worked in team environments as well as independently with minimal supervision, leading in exemplary completion of intern tasks
- Responded to inquiries and problems with tact and diplomacy at Heritage Toronto events, demonstrating a high level of customer service
- Utilized social media platforms (Facebook, Twitter, Instagram) to promote events, including a live broadcast of Heritage Toronto Awards
Volunteer Program Developer & Tour Leader 2013
Montgomery’s Inn
- Researched, developed, and delivered newly offered and engaging walking tours of the museum and environment, leading to positive and insightful feedback
- Collaborated with staff, volunteers, and community stakeholders, demonstrating effective communication skills
- Set goals and established plan of action and followed through with appropriate research streams and tactics
Programming Committee Member 2012 – 2013
Making Culture Matter, Centennial College
- Collaborated with committee members, Centennial College staff, and sector professionals to execute the ‘Creating Culture Networks’ symposium
- Organized committee meetings and took minutes at meetings to effectively direct programming initiatives
- Exhibited great customer service and professionalism with speakers, creating positive client relationships with self and lasting ties with Centennial College
ACTIVITIES
Webmaster & Blogger 2013 – Present
Scenes From A City
Blog: scenesTO.wordpress.com
Twitter: @ScenesFromACity
Instagram: @itsbobg
- Curated, scheduled, and promoted original content about Toronto history & geography across various social media and blogging platforms, leading to great audience engagement
- Identified appropriate audiences and networks, built brand- and audience-awareness and greatly increasing follower count
- Published original research in publications including Spacing Magazine and the York Pioneer Journal
EDUCATION
Post-Graduate Certificate, Culture & Heritage Site Management 2013
Centennial College
Honours Bachelor of Arts, History & Political Science 2011
York University
Certificate, French 2011
University of Quebec at Trois-Rivieres
