(647) 588-2086


  • Over 5 years’ experience in Social Media marketing, writing, and customer service
  • Proficient in Internet applications (WordPress) and Social Media platforms (Facebook, Instagram, Twitter, Hootsuite) while operating a successful Toronto history website
  • Excellent organizational, research, and written communication skills
  • Highly organized with the ability to project manage, prioritize, and problem solve
  • Honours Bachelor of Arts, History & Political Science


 Payment Services Officer                                                                         2016 – Present
Employment and Social Development Canada

  • Providing program-specific information on Employment Insurance services and benefits to clients, and explaining procedures and processes required to receive those services and benefits
  • Achieved consistent service excellence targets to attain titles of Integrated Channel Payment Service Officer, Job Master, and Tier 2XP agent
  • Aided 2019 hiring process by screening applications, scheduling interviews, and intaking documents
  • Contributed original articles to office publication Call Central, leading to office engagement
  • Coached over twenty new Payment Service Officers providing the advice and guidance to succeed as Payment Service Officers
  • Utilizing effective communication and interviewing skills to present information to diverse client groups clearly and concisely
  • Adapting and innovating in a constantly changing environment to consistently provide efficient services to citizens
  • Established rapport with clients and built trusting relationships, leading to greater client satisfaction

Corresponding Secretary                                                              2018 – Present
York Pioneer & Historical Society

  • Serving as a Board of Director to aid in preserving, operating, and exhibiting Scadding Cabin and publishing the York Pioneer Journal
  • Promoting York Pioneer mandate and marketing activities through social media platforms (Facebook, Instagram, Twitter, Buffer) and campaigns while maintaining, expanding, and capturing new audiences
  • Educating general public and new and old membership at York Pioneer events, including Doors Open Toronto and the Canadian National Exhibition

Program Assistant Intern & Volunteer                                                     2013 – 2016  Heritage Toronto

  • Researched and developed a newly offered walking tour of the Gerrard India Bazaar neighbourhood to positive reviews
  • Collaborated effectively with staff, volunteers, and project stakeholders, resulting in mutually beneficial relationships
  • Worked in team environments as well as independently with minimal supervision, leading in exemplary completion of intern tasks
  • Responded to inquiries and problems with tact and diplomacy at Heritage Toronto events, demonstrating a high level of customer service
  • Utilized social media platforms (Facebook, Twitter, Instagram) to promote events, including a live broadcast of Heritage Toronto Awards


Webmaster & Writer                                                                         2013 – Present
Scenes From A City

Twitter: @ScenesFromACity
Instagram: @itsbobg

  • Curated, scheduled, and promoted original content about Toronto history & geography across various social media and blogging platforms, leading to great audience engagement
  • Identified appropriate audiences and networks, built brand- and audience-awareness and greatly increasing follower count to over 2,500 over various channels
  • Published original research in publications such as Spacing Magazine and the York Pioneer Journal
  • Researched, promoted, and led engaging walking tours for Jane’s Walks


Post-Graduate Certificate, Culture & Heritage Site Management                      2013
Centennial College

Honours Bachelor of Arts, History & Political Science                                          2011
York University

Certificate, French                                                                                                        2011
University of Quebec at Trois-Rivieres

Ontario Secondary School Diploma                                                                         2006
Agincourt Collegiate Institute                                                                                            

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