2 Fulbert Crescent, Toronto ON M1S 1C3
(647) 588-2086



  • Over 5 years’ experience in Social Media marketing, blogging, and marketing, and customer service
  • Proficient in Internet (WordPress) and Social Media platforms (Facebook, Instagram, Twitter, Hootsuite) while operating a successful Toronto history blog
  • Excellent organizational, research, and written communication skills
  • Highly organized with the ability to project manage, prioritize, and problem solve
  • Honours Bachelor of Arts, History & Political Science
  • Superior knowledge of arts, culture, and heritage field



Payment Service Officer                                                                         2016 – Present
Employment and Social Development Canada


  • Providing program-specific information on Employment Insurance services and benefits to clients, and explaining procedures and processes required to receive those services and benefits
  • Achieved consistent service excellence targets to attain titles of Integrated Channel Payment Service Officer, Job Master, and Tier 2XP agent
  • Aided 2019 hiring process by screening applications, scheduling interviews, and intaking documents
  • Utilizing effective communication and interviewing skills to present information to diverse client groups clearly and concisely
  • Adapting and innovating in a constantly changing environment to consistently provide efficient services to citizens
  • Established rapport with clients and built trusting relationships, leading to greater client satisfaction


Corresponding Secretary,                                                                    2018 – Present
York Pioneer & Historical Society


  • Serving as a Board of Director to aid in preserving, operating, and exhibiting Scadding Cabin and publishing the York Pioneer Journal
  • Promoting York Pioneer mandate and marketing activities through social media platforms (Facebook, Instagram, Twitter, Buffer), expanding and capturing new audiences
  • Educating general public and new and old membership at York Pioneer events, including Doors Open Toronto and the Canadian National Exhibition


Program Assistant Intern & Volunteer                                                     2013 – 2016

Heritage Toronto

  • Researched and developed a newly offered walking tour of the Gerrard India Bazaar neighbourhood to positive reviews
  • Collaborated effectively with staff, volunteers, and project stakeholders, resulting in mutually beneficial relationships
  • Worked in team environments as well as independently with minimal supervision, leading in exemplary completion of intern tasks
  • Responded to inquiries and problems with tact and diplomacy at Heritage Toronto events, demonstrating a high level of customer service
  • Utilized social media platforms (Facebook, Twitter, Instagram) to promote events, including a live broadcast of Heritage Toronto Awards


Volunteer Program Developer & Tour Leader                                                   2013
Montgomery’s Inn


  • Researched, developed, and delivered newly offered and engaging walking tours of the museum and environment, leading to positive and insightful feedback
  • Collaborated with staff, volunteers, and community stakeholders, demonstrating effective communication skills
  • Set goals and established plan of action and followed through with appropriate research streams and tactics


Programming Committee Member                                                                2012 – 2013
Making Culture Matter, Centennial College

  • Collaborated with committee members, Centennial College staff, and sector professionals to execute the ‘Creating Culture Networks’ symposium
  • Organized committee meetings and took minutes at meetings to effectively direct programming initiatives
  • Exhibited great customer service and professionalism with speakers, creating positive client relationships with self and lasting ties with Centennial College



Webmaster & Blogger                                                                            2013 – Present
Scenes From A City

Twitter: @ScenesFromACity
Instagram: @itsbobg

  • Curated, scheduled, and promoted original content about Toronto history & geography across various social media and blogging platforms, leading to great audience engagement
  • Identified appropriate audiences and networks, built brand- and audience-awareness and greatly increasing follower count
  • Published original research in publications including Spacing Magazine and the York Pioneer Journal





Post-Graduate Certificate, Culture & Heritage Site Management                          2013
Centennial College


Honours Bachelor of Arts, History & Political Science                                            2011
York University


Certificate, French                                                                                                  2011
University of Quebec at Trois-Rivieres


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