BOB GEORGIOU
2 FULBERT CRESCENT, TORONTO ON M1S 1C3
(647) 588-2086 hbobgeorgiou@gmail.com
PROFILE
- Over 5 years’ experience in Social Media marketing, writing, and customer service
- Proficient in Internet applications (WordPress) and Social Media platforms (Facebook, Instagram, Twitter, Hootsuite) while operating a successful Toronto history website
- Excellent organizational, research, and written communication skills
- Highly organized with the ability to project manage, prioritize, and problem solve
- Honours Bachelor of Arts, History & Political Science
EXPERIENCE
Payment Services Officer 2016 – Present
Employment and Social Development Canada
- Providing program-specific information on Employment Insurance services and benefits to clients, and explaining procedures and processes required to receive those services and benefits
- Achieved consistent service excellence targets to attain titles of Integrated Channel Payment Service Officer, Job Master, and Tier 2XP agent
- Aided 2019 hiring process by screening applications, scheduling interviews, and intaking documents
- Contributed original articles to office publication Call Central, leading to office engagement
- Coached over twenty new Payment Service Officers providing the advice and guidance to succeed as Payment Service Officers
- Utilizing effective communication and interviewing skills to present information to diverse client groups clearly and concisely
- Adapting and innovating in a constantly changing environment to consistently provide efficient services to citizens
- Established rapport with clients and built trusting relationships, leading to greater client satisfaction
Corresponding Secretary 2018 – Present
York Pioneer & Historical Society
- Serving as a Board of Director to aid in preserving, operating, and exhibiting Scadding Cabin and publishing the York Pioneer Journal
- Promoting York Pioneer mandate and marketing activities through social media platforms (Facebook, Instagram, Twitter, Buffer) and campaigns while maintaining, expanding, and capturing new audiences
- Educating general public and new and old membership at York Pioneer events, including Doors Open Toronto and the Canadian National Exhibition
Program Assistant Intern & Volunteer 2013 – 2016 Heritage Toronto
- Researched and developed a newly offered walking tour of the Gerrard India Bazaar neighbourhood to positive reviews
- Collaborated effectively with staff, volunteers, and project stakeholders, resulting in mutually beneficial relationships
- Worked in team environments as well as independently with minimal supervision, leading in exemplary completion of intern tasks
- Responded to inquiries and problems with tact and diplomacy at Heritage Toronto events, demonstrating a high level of customer service
- Utilized social media platforms (Facebook, Twitter, Instagram) to promote events, including a live broadcast of Heritage Toronto Awards
ACTIVITIES
Webmaster & Writer 2013 – Present
Scenes From A City
Blog: scenesTO.wordpress.com
Twitter: @ScenesFromACity
Instagram: @itsbobg
- Curated, scheduled, and promoted original content about Toronto history & geography across various social media and blogging platforms, leading to great audience engagement
- Identified appropriate audiences and networks, built brand- and audience-awareness and greatly increasing follower count to over 2,500 over various channels
- Published original research in publications such as Spacing Magazine and the York Pioneer Journal
- Researched, promoted, and led engaging walking tours for Jane’s Walks
EDUCATION
Post-Graduate Certificate, Culture & Heritage Site Management 2013
Centennial College
Honours Bachelor of Arts, History & Political Science 2011
York University
Certificate, French 2011
University of Quebec at Trois-Rivieres
Ontario Secondary School Diploma 2006
Agincourt Collegiate Institute
